Pajaktoto Privacy Policy

01Definitions and Scope

In this Privacy Policy, “personal information” means information that identifies you or can reasonably be associated with you. “Processing” includes collecting, recording, organising, storing, reviewing, using, transferring, restricting, and deleting information. “Account” means a registered Pajaktoto player profile, while “services” means the website, games, sports markets, promotions, payments, support, and related Pajaktoto functions.

This policy applies when you access Pajaktoto from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or another location. It covers information submitted directly by you, produced through your activity, received from payment and verification providers, or generated by Pajaktoto security systems.

02Information Pajaktoto May Collect

The information Pajaktoto processes depends on how you interact with the platform. Categories may include:

• Identity information: full name, date of birth, nationality, identification details, and age-verification records.
• Contact information: email address, telephone number, residential address, and communication preferences.
• Account information: username, encrypted authentication credentials, verification status, account settings, limits, and account history.
• Financial information: deposit and withdrawal records, transaction references, payment method type, masked account details, and source-of-funds information where required.
• Gaming information: wagers, stakes, odds, bonuses, game sessions, wins, losses, live football selections, and responsible gambling interactions.
• Technical information: IP address, browser type, device identifiers, operating system, approximate location, login times, and security events.
• Support information: messages, complaint details, account enquiries, and records of steps taken to resolve a request.

Pajaktoto asks players not to send complete passwords, one-time security codes, or unnecessary copies of sensitive documents through general support messages. Where Pajaktoto requests verification material, players should use the secure method specified in the request.

03How Information Is Collected

Pajaktoto collects information directly when you register, update your account, make an RM deposit, request a withdrawal, claim a promotion, set a gambling limit, contact support, or complete an identity check. Information is also produced automatically when you log in, browse Pajaktoto pages, play a casino game, or place a wager on events such as the EPL, Liga Super Malaysia, or UFC.

Pajaktoto may receive transaction confirmation, account-holder verification, or payment status information from approved banks, e-wallets, and payment processors. This can include DuitNow and FPX references or confirmation that a Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, or Hong Leong transaction succeeded or failed.

04Purposes and Grounds for Processing

Pajaktoto processes personal information where necessary to provide requested services, administer the player relationship, protect legitimate operational interests, meet applicable obligations, or act with consent where consent is the appropriate basis. Specific purposes include:

• creating, verifying, maintaining, and securing Pajaktoto accounts;
• accepting deposits, processing withdrawals, and reconciling payment records;
• recording wagers, settling results, administering bonuses, and maintaining accurate balances;
• detecting fraud, duplicate accounts, payment abuse, collusion, and unauthorised access;
• responding to support requests, complaints, and transaction enquiries;
• providing deposit limits, self-exclusion, cooling-off periods, and responsible gambling monitoring;
• improving Pajaktoto performance, accessibility, stability, and player experience; and
• maintaining business, security, dispute, and compliance records.

Pajaktoto does not use personal information for an unrelated purpose without considering whether further notice or consent is required. Where processing is based on consent, a player may withdraw that consent, although withdrawal does not affect processing completed before the request.

05Identity, Age, and Payment Verification

Pajaktoto is intended only for players aged 21 and above. Pajaktoto may request identification documents, proof of address, payment ownership evidence, or source-of-funds information to confirm eligibility and prevent misuse. Verification can occur during registration, before a withdrawal, after unusual account activity, or whenever account information requires clarification.

Documents are reviewed only for relevant account, security, payment, and compliance purposes. Pajaktoto may restrict activity while verification is incomplete. If submitted information appears false, altered, or connected to another person, Pajaktoto may investigate, decline a transaction, suspend the account, or take another action permitted by the Terms & Conditions.

06Cookies and Similar Technologies

Pajaktoto may use cookies and similar storage technologies to maintain secure sessions, remember language or account preferences, measure page performance, detect suspicious login behaviour, and improve navigation. Essential cookies support functions such as authentication and security. Preference and performance cookies help Pajaktoto understand how the website operates on different devices.

Browser settings may allow you to block or remove cookies. Disabling essential cookies can prevent login, interrupt account security, or make some Pajaktoto services unavailable. Cookie information is not used by Pajaktoto to reveal your full banking credentials or store your account password in readable form.

07When Information May Be Disclosed

Pajaktoto does not sell or rent player information. Pajaktoto may disclose limited information to service providers that support payment processing, identity verification, fraud prevention, hosting, cybersecurity, customer service, game operation, and technical maintenance. Providers receive only the information reasonably necessary to perform their assigned service and are expected to protect it appropriately.

Information may also be disclosed where necessary to establish or defend legal rights, investigate fraud or security incidents, protect players or the public, respond to a valid official request, or complete a business reorganisation subject to suitable confidentiality and data-protection measures.

Payment information shared with Malaysian banks and e-wallets is limited according to the transaction involved. For example, an FPX or DuitNow transfer may require an amount, reference number, account identifier, and status confirmation. Pajaktoto does not control information independently collected by a player's bank or e-wallet provider.

08International Processing and Storage

The technical and gaming services supporting Pajaktoto may involve providers or systems located outside Malaysia. Where information is processed internationally, Pajaktoto takes reasonable steps to assess the recipient, limit the information transferred, and apply contractual, organisational, or technical safeguards appropriate to the circumstances.

Laws governing data access and retention may differ between countries. Pajaktoto seeks to preserve the protections described in this policy wherever processing occurs, subject to lawful requirements that apply to the relevant provider or location.

09Security and Account Protection

Pajaktoto uses layered administrative, technical, and physical measures designed to protect personal information. These measures may include encryption in transit, access controls, authentication safeguards, monitoring, backups, staff confidentiality duties, security reviews, and incident-response procedures.

No online service can guarantee absolute security. Players also have an important role in protecting Pajaktoto accounts. Use a strong and unique password, keep verification codes private, sign out on shared devices, and contact Pajaktoto support promptly if you notice an unfamiliar login, wager, deposit, or withdrawal.

If Pajaktoto identifies a data incident that creates a material risk, Pajaktoto will investigate, contain the event, preserve relevant records, and provide notices where required or reasonably appropriate.

10Data Accuracy and Retention

Players should keep account details accurate and current. Pajaktoto may request updated verification if account information changes, documents expire, or transaction activity requires additional confirmation. Inaccurate information can delay payments or prevent Pajaktoto from delivering important security notices.

Pajaktoto retains information for periods reasonably connected to account administration, payment reconciliation, fraud prevention, complaint handling, responsible gambling, security, and applicable record-keeping needs. Retention may continue after account closure where records are needed to resolve disputes, prevent self-exclusion circumvention, respond to lawful requests, or protect legal rights.

When information is no longer required, Pajaktoto will take reasonable steps to delete, anonymise, or securely isolate it according to the nature of the record and the systems involved.

11Your Privacy Rights and Choices

Subject to applicable conditions, you may ask Pajaktoto to provide access to personal information associated with your account, correct inaccurate or incomplete details, explain relevant processing, or consider a deletion or restriction request. You may also update communication preferences and withdraw consent where processing depends on consent.

Some requests cannot be completed immediately or in full. Pajaktoto may need to retain transaction, security, self-exclusion, or dispute records even after an account is closed. Pajaktoto may also request identity verification before releasing information or changing account details so that personal data is not disclosed to the wrong person.

To submit a privacy request, contact the Pajaktoto support team and clearly describe the information or action requested. The support email is [email protected] and is displayed as plain text only. Pajaktoto will review the request and respond through an appropriate verified account channel.

12Children, Responsible Gambling, and Sensitive Records

Pajaktoto does not permit anyone under 21 to open an account or gamble. If Pajaktoto reasonably believes that an underage person has supplied information, the account may be suspended while age is verified. Confirmed underage information will be handled according to security, payment, record-keeping, and account-closure requirements.

Responsible gambling records may include deposit limits, time-outs, self-exclusion choices, welfare communications, and indicators of potentially harmful play. Pajaktoto processes these records to support player safety, enforce restrictions, prevent excluded users from reopening accounts, and improve responsible gambling controls.

13Policy Updates and Contact Us

Pajaktoto may update this Privacy Policy when services, security practices, payment methods, legal requirements, or data-processing arrangements change. The effective date at the top of the policy identifies the current version. Material changes may also be communicated through the website or an appropriate player-account channel.

Questions about this policy, concerns about how information has been handled, and eligible privacy requests may be directed to Pajaktoto support at [email protected]. Please do not include your password, one-time security code, or complete banking credentials in a general message.